Joint Commission

We are Committed to You!

We are here to assist you if you need help! If there is a problem or you have a complaint about the quality or safety of your care while you or your family member is hospitalized, we want to know about it.

Columbia Memorial Hospital is a Joint Commission Accredited Hospital. Joint Commission standards deal with organizational quality of care issues and the safety of the environment in which care is provided. If you have questions about the Joint Commission, you can check them out at www.jointcommission.org/.

This is how you can get help solving a quality of safety or patient care issue:

• Ask to speak to the individual providing your care. Explain the customer care issue and talk about ways it can be solved.
• If you do not feel satisfied, please ask to speak with the manager or director of the unit you are in, they will be happy to discuss any unresolved issues.

If the customer care issue is still not resolved, please contact Administration at:

Columbia Memorial Hospital
Quality Management
2111 Exchange Street
Astoria, OR 97103

Or call your concerns to: 503-338-7505
Or fax your request to: 503-338-7586
Or email your request to: concerns@columbiamemorial.orgAfter the hospital’s review and response, if you wish to pursue your patient safety or quality concern further you may contact:

The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

Or fax your request to: (630) 792-5636
Or Email your request to: complaint@jcaho.org