Patients & visitors: Quality of care

Satisfaction with quality of patient care is a top priority at Columbia Memorial Hospital. One method used to measure the quality of care is performance comparisons to national patient-quality benchmarks. This data displays how CMH compares nationally in important areas of patient care and satisfaction. CMH strives to effectively use proven best practices to improve the delivery of every aspect of care for all patients.

We are committed to you!

Columbia Memorial Hospital is committed to our patients and community, and we encourage input for the improvement of our organization. If you have concerns involving patient care or safety, we ask that that you inform the individual providing your care. If you do not feel satisfied, please ask to speak with the manager or director. If you are still not satisfied, please contact Administration.

Email: concerns@columbiamemorial.org
Phone: 503-338-7505
Fax: Quality Management 503-338-7586

Mail: Columbia Memorial Hospital
Quality Management
2111 Exchange St.
Astoria, OR 97103

Columbia Memorial Hospital is accredited by the Healthcare Facilities Accreditation Program (HFAP). If you have a concern regarding patient care or safety issues that were unresolved by the organization, you may contact HFAP and submit a concern in one of the following ways:

Phone: 312-202-8258

Mail: Healthcare Facilities Accreditation Program
Quality/Patient Safety Services Department
142 E Ontario St.
Chicago, IL 60611

Our values

  • We honor the dignity of our patients and treat them with courtesy, respect and compassion.
  • We value the abilities of all members of our health care team and utilize their collective expertise to provide the highest quality care for those we serve.
  • We believe teamwork requires honest responsive leadership and mutual respect in order to provide quality care.
  • We shall maintain strong relationships with our medical staff and community to provide excellent healthcare in a progressive and safe hospital environment.
  • We believe that living each day by our mission, we will prosper as a hospital and, in the process, become better human beings.

To prevent health care errors, patients are urged to…

SPEAK UP

Everyone has a role in making health care safe: physicians, health care executives, nurses and technicians. Health care organizations across the country are working to make health care safety a priority. As the patient, you can also play a vital role in making your care safe by becoming an active, involved and informed member of your health care team.

  • Speak up if you have questions or concerns, and if you don’t understand, ask again. It’s your body and you have a right to know.
  • Pay attention to the care you are receiving. Make sure you’re getting the right treatments and medications by the right health care professionals. Don’t assume anything.
  • Educate yourself about your diagnosis, the medical tests you are undergoing, and your treatment plan.
  • Ask a trusted family member or friend to be your advocate.
  • Know what medications you take and why you take them. Medication errors are the most common health care mistakes.
  • Use a hospital, clinic surgery center or other type of health care organization that has undergone a rigorous on-site evaluation against established, state-of-the-art quality and safety standards, such as that provided by JCAHO.
  • Participate in all decisions about your treatment. You are the center of the health care team.

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Nurse with patient