Patients & visitors: Patients' Bill of Rights

At Columbia Memorial Hospital, we recognize the responsibility to provide quality medical health care to our patients, respecting each patient’s personal dignity.

Patients rights

Every patient at Columbia Memorial Hospital has:

  1. The right to participate in the development and implementation of his or her plan of care.
  2. The patient or his or her representative has the right to make informed decisions regarding his or her care; to be informed of his or her health status; to be involved in care planning and treatment; and to be able to request or refuse treatment. This right must not be construed as a mechanism to demand the provision of treatment or services deemed medically unnecessary or inappropriate.
  3. The right to formulate advance directives and to have hospital staff and practitioners who provide care in the hospital comply with these directives, in accordance with Medicare.
  4. The right to have a family member or representative of his or her choice and his or her own physician notified promptly of his or her admission to the hospital. Additionally, the patient's family has the right of informed consent of donation of organs and tissues.
  5. The right to personal privacy.
  6. The right to receive care in a safe setting.
  7. The right to be free from all forms of abuse or harassment, including the right to protective services.
  8. The right to the confidentiality of his or her clinical records.
  9. The right to access information contained in his or her clinical records within a reasonable time frame. The hospital must not frustrate the legitimate efforts of individuals to gain access to their own medical records and must actively seek to meet these requests as quickly as its record-keeping system permits.
  10. The right to be free from restraints of any form that are not medically necessary or are used as a means of coercion, discipline, convenience or retaliation by staff.
  11. The right to be fully informed of and to consent or refuse to participate in any unusual, experimental or research project without compromising his or her access to services.
  12. The right to know the professional status of any person providing hisor her care and services.
  13. The right to know the reasons for any proposed change in the professional staff responsible for his or her care.
  14. The right to know the reasons for his or her transfer either within or outside the hospital.
  15. The relationship(s) of the hospital to other persons or organizations participating in the provision of his or her care.
  16. The right to access the cost, itemized when possible, of services rendered within a reasonable period of time.
  17. The right to be informed of the source of the hospital's reimbursement for his or her services, and of any limitations which may be placed on his or her care.
  18. The right to be informed of the right to have pain treated as effectively as possible.
  19. The right to be informed of the hospital's visitation policy and to consent to (or not) visitors of his or her choosing at any time, in accordance with clinical restrictions or limitations. All visitors shall enjoy full and equal visitation practices without restrictions or limitations on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.

Patient right to communicate

Columbia Memorial Hospital respects your right and need for effective communication whenever services are being provided. These rights include and are not limited to:

  1. Information will be provided to you in a manner that is understandable based on the individual's needs.
  2. Access to communication with others outside of the hospital will be provided to you through telephone, mail and Internet as appropriate to the setting and patient condition.
  3. Information will be provided that is appropriate to your age, understanding and language.
  4. The hospital will provide an interpreter for you when the need is identified.
  5. The hospital will address the needs of those with vision, speech, hearing and cognitive impairments to ensure you will receive effective communication.

Patient rights and responsibilities

Columbia Memorial Hospital is an equal-opportunity health care organization and provides equal care to all patients without discrimination in admission to, access to, treatment in or benefits of its programs and activities on the basis of handicap, race, color or national origin.

If you have any questions, comments or concerns regarding the content of this or your care, please contact:

CMH Administration at 503-338-7505 or 503-325-4321, ext. 3476

or

Oregon Department of Human Services.

Health Division 800 N.E. Oregon St. #21, Suite 640

Portland, OR 97232-2162

Phone: 503-731-4013

Patient responsibilities

As a patient or a patient's family member, as appropriate, at Columbia Memorial Hospital, you have the responsibility:

  1. To provide, to the best of your knowledge, accurate and complete information. This information may include present complaints, past illnesses, hospitalizations, medications and other matters relating to the patient’s health.
  2. To report any unexpected changes in the patient’s condition to the patient’s practitioner and whether the patient clearly understands a planned course of treatment.
  3. To follow the treatment plan developed with the practitioner and understand the consequences of treatment alternatives and noncompliance with the proposed course of treatment.
  4. For outcomes, if the patient or family refuses treatment or does not follow the practitioner’s instructions.
  5. To ask questions regarding your care and treatments.
  6. For being considerate of the rights of other patients and Columbia Memorial Hospital personnel and for assisting in the control of noise and distraction.
  7. To respect of the property of other persons and of Columbia Memorial Hospital.
  8. To follow the rules and regulations of Columbia Memorial Hospital affecting patient care and conduct.
  9. To provide timely and accurate information regarding any insurance or benefit program that impacts payment of your hospital bill.

The right to appropriate assessment and management of pain

As a patient at Columbia Memorial Hospital, you have the right to:

  1. Health care staff trained in the skills necessary to implement this policy.
  2. Be informed at the time of your initial evaluation that relief of pain is an important part of your care at CMH and that staff respond quickly to the report of pain with appropriate measures.
  3. Be asked on initial evaluation and as part of regular assessments about presence, quality, and intensity of pain and the useof the patient’s self-report as the primary indicator of pain.
  4. Work together with the health care providers to establish a goal for pain relief and develop and implement a plan to achieve that goal.

While you are a patient at Columbia Memorial Hospital, we expect that you will:

  1. Ask your doctor or nurse what to expect regarding your pain and pain management.
  2. Discuss pain relief options with your doctors and nurses.
  3. Work with your doctor and nurse to develop a pain management plan.
  4. Ask for pain relief when pain first begins.
  5. Help your doctor and nurse assess your pain.
  6. Tell your doctor or nurse if your pain is not relieved.
  7. Tell your doctor or nurse about any worries you have about taking pain medication.

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