Doing the right thing in the right way at the right time
Columbia Memorial Hospital is committed to providing the safest, highest-quality and most satisfying care possible. We follow the industry's best practices in every area of our organization. CMH fosters a culture of transparency, meaning we promise to be as open and honest about medical errors and lapses as we are about achievements and successes. We firmly believe that we owe it to our patients to be honest and understand that candid discussions can result in significant quality improvement. At CMH, we support and encourage patients to review their charts at any time and ask questions of their physicians and nurses about what they mean.
Want to learn more about CMH Patient Experience? Listen to a podcast episode recorded with Kristen Moss, CMH Patient Experience Manager, and Mariana Kirkendall, CMH Patient Representative, in 2022. Episodes of CMH's Hands on Health podcast are available at anchor.fm/columbiamemorial or wherever you listen to podcasts.
Every member of your care team participates in ongoing quality and safety training and skill development. We are dedicated and focused on working together to ensure that we do the right thing, in the right way and at the right time.
A major part of our commitment to improving quality and safety is our pledge to publicly share our performance data and provide clear explanations of what these measures mean. To this end, CMH participates in the Oregon Patient Safety Commission, an organization that seeks to advance, support and encourage patient safety in the state.
CMH also participates in the Partnership for Patients (PfP) initiative, a nationwide collaborative effort to reduce the number of hospital-acquired conditions by 40% and hospital re-admissions by 20%. CMH joined the PfP with the knowledge that collaboration among our peers could yield extraordinary improvement in patient safety. We encourage patients to review our performance and welcome your questions, comments, concerns and suggestions, and we promise to listen closely and respond promptly to them.
Patients and families partnering with caregivers
The Patient & Family Advisory Council (PFAC) is an active part of CMH's health care transformation team. PFAC members include health care providers, patients and family members. Their common goal is to ensure that health care is responsive to an individual's priorities, preferences and values. Studies consistently show that when patients and their loved ones are more active in their care plan, healing time is faster and outcomes are improved. At the core of a PFAC is the desire to improve quality.
The CMH PFAC is focused on:
- Sharing thoughts, opinions, questions, concerns and ideas to help improve the patient experience and overall care.
- Collaborating with hospital employees to improve the health care experience in our community.
- Working on improvement projects as a council that improve care and experience at CMH.
Reporting a concern
If you have any concerns involving patient care or safety, we ask that that you speak first to the person providing your care. If you do not feel satisfied or wish to speak with a manager or director of the department or unit where you are receiving care, please ask any CMH caregiver and they will help you reach the right person. We also encourage you to contact our Quality Management Department with comments or complaints, as well as letting us know how you feel about your care and service.
Columbia Memorial Hospital is accredited by the Healthcare Facilities Accreditation Program (HFAP). If you have a concern regarding patient care or safety issues that were unresolved by the organization, you may contact HFAP and submit a concern in one of the following ways: