Improving the patient experience with pre-registration intake forms

CMH launched its new appointment reminder system, Phreesia, in 2023.

The system allows us to send appointment confirmation texts, emails and phone calls, as well as provide chat functionality and the ability to cancel/reschedule appointments. These texts and calls may come from an unknown number with an area code of either 833 or 844.

Now, in addition to the appointment reminders, patients are asked to fill out or verify pre-registration intake information. The pre-registration form covers topics such as insurance information, consent forms and emergency contact information.

Patients scheduled for appointments may also receive a final automated reminder one hour prior to their appointment. This gives patients one final reminder and a link to the pre-registration information if they haven’t already filled it out.

Furthermore, CMH has started sending out new patient questionnaires to our patients. These are electronic versions of the questionnaires to which patients have become accustomed.

This streamlined solution aims to minimize the paperwork burden, making your clinic experience smoother and more efficient. Patients’ comfort and convenience are our priorities, and we are excited to offer you a more seamless health care journey.